Use this space to provide a more informative response, explaining the topic in a way that is easy to understand while covering the key points that customers need to know.

Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.

Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems.

If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us atsupport@boomshop.com.